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Thank you! I'll try that

how do you move the BLTouch? It's locked in place on the arm

I'm having this problem. What is the idler arm you mentioned? I had to take everything apart and I can see (as shown in the attached picture) where the filament is stuck

long story short, make sure nothing is impeding the motion of the build bed

I've got the 1.5XT+ and this has happened when the heated bed cord gets snagged and yanks on the bed. I also have a lot of problems with the printed part that holds the BLTouch sensor and am constantly reattaching it. It will cause this problem if the BLTouch gets lose and snagged on a print...